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Account Coordinator

Location:Indianapolis, IN
Exempt/Non-Exempt:Non-Exempt
Benefits:401k match, low insurance premiums, profit sharing, tuition reimbursement
Employment Type:Full Time
Description:

Service customer accounts using the following responsibilities and functions.

Duties:

Serves as a technical resource and liaison within dedicated sales regions.

May secures disposal outlets for customer waste that will be managed directly to third party sites, including approvals, pricing, and logistics.

Handles customer inquires and questions regarding company services, cost of services, and proper completion of required paperwork.

May revise and ensures completeness of waste profile forms direct from customers. Submits paperwork in a  timely manner to appropriate approval department.

Submits samples for testing as needed for waste approval.

Reviews, prints and mails new quotes to customer.  Request and files a signed copy of the quotation.  Follows up on new quotes with customer.

Coordinates new customer credit approvals with the credit department.

Reviews all invoices for accuracy prior to finalization. Resolves any billing discrepancies.

Customer retention through routine communication with the customer to ensure service satisfaction and resolve any items.

Provide/develop solutions for all customer needs

Responsible for aging and DSO (Daily Sales Outstanding) along with Account Representatives in assigned region.

Does profit and cost analysis on new and current business, insures that most profitable disposal method is being used.  Work on increasing margin dollars.

May take waste orders from customers, submit scheduling forms to schedulers. May complete appropriate shipping paperwork, manifest, labels, etc.

May take waste orders from customers, submit scheduling forms to schedulers. May complete appropriate shipping paperwork, manifest, labels, etc.

Assists with customer tours of Heritage facilities.

Handles any non-conforming waste situation in a timely manner.

 

Qualifications:

Must have four year college degree in Business, Science or Equivalent industry experience. 

Must have 4 years of successful customer service.

Must have excellent interpersonal skills to effectively communicate with internal and external customers. 

Must have strong decision making skills.

Must have strong writing skills.

Must have a basic knowledge of environmental business, including DOT and RCRA Regs and terms.

Must be proficient in MicroSoft office programs.

Travel for training is possible.

Must meet salary range requirements.  NO relocation offered. 

May be required to service customers until 5:00 pm Mountain and Pacific Time

 



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